HOTEL FAQ’s

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Accommodations

What is check in/check out time?
Regular Check-in time is at 3pm. Regular Check-out time is at noon.
It differs depending on the plans you choose.
If you arrive early, or need to depart late, our Bell staff will be able to store your luggage free of charge.
Is early check-in or late check-out possible?
We always do our best to accommodate early check-in and late check-out request,
however these Will be honored on an availability basis.
Early check-in… before 9:00 1 night charge / 9:00 – 12:00 50% / 12:00 – 15:00 30%
Late check-out…12:00 – 15:00 30% / 15:00 – 18:00 50% / after 18: 00 100% of room charge
How much do you charge for Wi-Fi access?
Wi-Fi access is complimentary for all guests.
Do you offer room service?
Yes, We offer room service from 6 am to 1 am.
Are cribs or bed guards available at the hotel?
Yes, A crib or bed guard can be arranged at the time of your reservation.
They are in free of charge.
Kindly note that they are limited to child / infant for use as below, due to safety reasons;
Crib … baby under 10 months only (which may not pull up by oneself)
Bed guards … between 18 months and 5 years old
What other guest supplies/amenities in room Is there an extra charge?
Variety of room amenities/supplies are available and they are in free of charge.
Some items are limited in numbers
<Further information>
May any rollaway or extra beds be arranged? Is there an extra charge?
No additional rollaway / extra beds may not be arranged in free of charge.
Will your rooms allow rollaway beds? Is there an extra charge?
The rooms will not allow rollaway beds.
Can I ship a package to the Hotel and pick it up when I get there?
We can receive your packages and hold them for you free of charge, but we only accept packages 2 days prior to your arrival, please make sure your packages are delivered no earlier than that.
ADDRESS:
2-6-1, Daiba, Minato-ku, Tokyo 135-8701 Japan Hotel Grand Nikko Tokyo Daiba
TEL: 81(3)5500-6711

*Include the name in ENGLISH under which you made your reservation and your arrival date.

What is your cancellation/deposit policy?
Basic hotel policy is as follows;
1. Cancellation received within 1 day prior to arrival date … 20% of 1st night charge.
2. Cancellation received on arrival date … 80% of 1st night charge.
3. No-Show … 100% of 1st night charge
However, it may differ in rate plan or booking channels (i.e. Travel Agency, online booking) from above condition. Please refer to your confirmation sheet or hotel voucher for clarification.
Do you have adjoining rooms?
Yes however, availability is not guaranteed until arrival at the hotel, unless rate plan is especially for inter-connecting rooms(i.e. Connecting Family Room)
Do all rooms have a Sea or Rainbow bridge view?
No, unfortunately not all our rooms have sea or Rainbow bridge view.
For a Sea or Rainbow bridge view, book a room named with “Rainbow bridge view (/side)”view.
Are pets allowed?
Pets are not allowed unless they are licensed service animals.
Is there any hotel policies or accommodation/F&B fees for children?
■Accommodation
- Infants under 7 years old are allowed to share existing bed with adults in free of charge.
- 7 year old child or over, or any children request for extra bed are applied for the same fee as an adult.
■Food & Beverage
- Breakfast … free for under 4 years/ JPY1,029 for 4-6 years / JPY1,800 for 7-12 years old.
■Fitness & Swimming Pool
- Fitness and in-door swimming pool are restricted to use by only guest over 16 years old

Dining&Entertainment

Are there any restaurants at the hotel?
Yes, we have several restaurants in our hotel.
<Further information>
Is there concierge service?
Full concierge service is available to accommodate all of your travel, tour and entertainment needs.
Please contact the concierge desk. < re_concierge@tokyo.grand-nikko.com >
How can I make tour and travel arrangements?
Our Concierge can assist you.

Facilities&Services

Do you have a fitness center?
Yes, the fitness center is located on Atrium Tower’s third floor.
<Further information>
Are there any self-laundry facilities in the hotel?
There are not any self-laundry facilities in our hotel. But we have laundry service.
Is there a convenience store near the hotel?
Yes, It is located on the grounds of the hotel (open 24 hours)
Where can I exchange foreign currency?
Yes, Exchange service is available (USD/EUR/CNY/GBP/AUD/HKD/CAD/SGD)
Is there an ATM at the hotel?
No, The closest ATM is located within a convenience store about a 10-minute walk away. Guests with overseas ATM cards may use the Seven Bank ATM machine at 7-11 (open 24 hours).
Is there a business center in the hotel?
PC corner is located on the second floor.
Do you have facilities for disabled travelers?
Yes, we have two accessible deluxe rooms (smoking room only).

Transportation&Parking

How do I get to the hotel?
Directions can be found on our access page.
Do you offer free shuttle service from the airport?
We do not offer free shuttle service.
Do you offer free shuttle service from/to the Tokyo Disney resort?
As a Tokyo Disney Resort® Good Neighbor Hotel, free scheduled shuttle are operated between Tokyo Disney Resort Theme Parks and hotel
Booking in advance online is required through below link;
<Online Booking in advance>
Is there car parking?
Yes, we have a parking lot with a capacity of about 330 cars in the second basement.
<Further information>